AutoAid Mobile Mechanic – Terms & Conditions

Last updated: February 2025

1. Introduction

AutoAid Mobile Mechanic (“we”, “us”, “our”) provides mobile vehicle repair, servicing, diagnostics, and call-out services.
By booking or using our services, you (“the customer”) agree to these Terms & Conditions.

2. Customer Responsibility

Before any work is carried out, the customer is responsible for ensuring:

  • The vehicle is in a safe and accessible location.

  • The vehicle has adequate oil, coolant, and battery charge.

  • All existing faults, noises, leaks, warning lights, breakdown history, overheating events, recoveries or recent repairs are disclosed.

Failure to provide accurate information may result in misdiagnosis and may void any warranties on labour.

3. Pre-Existing Faults

AutoAid Mobile Mechanic is not responsible for any faults that existed before our arrival, including but not limited to:

  • Overheating

  • Low or no oil

  • Coolant leaks

  • Rough running or engine noise

  • Dashboard warning lights

  • Prior recovery or breakdowns

  • Electrical issues

  • Corroded wiring/earth faults

  • Engine failure, seizure or non-start conditions

  • Poor vehicle maintenance

Repairs carried out relate only to the specific component requested and do not guarantee the overall condition or performance of the vehicle.

4. Customer-Supplied Parts

If a customer supplies their own parts:

  • No warranty is provided on those parts.

  • We are not responsible for the part’s quality, compatibility, or function.

  • Any subsequent failure of a customer-supplied part is entirely the customer’s responsibility.

  • Additional labour and call-out fees will apply if the part is incorrect or fails.

5. Diagnostics

Diagnostic work identifies faults based on the information available at that time.
Vehicles with multiple issues may require more than one diagnostic session.

We do not guarantee that a single diagnostic will identify every fault present on a neglected or complex vehicle.

6. Limitations of Liability

AutoAid Mobile Mechanic is not liable for the following unless directly caused by our work:

  • Engine damage

  • Engine seizure

  • Starter motor failure

  • Battery failure

  • Alternator issues

  • Overheating

  • Timing-related issues

  • Head gasket failure

  • Loss of oil or coolant

  • ECU/wiring faults

  • Any unrelated breakdown after repair

We are not responsible for underlying mechanical issues that become apparent after completing a repair.

7. Warranty

We provide a limited warranty on labour only, unless otherwise stated.

Warranty does not cover:

  • Customer-supplied parts

  • Pre-existing faults

  • Wear and tear

  • Subsequent failures caused by poor maintenance

8. Behaviour & Conduct

Abusive, threatening, aggressive, or disrespectful behaviour towards staff will result in:

  • Immediate termination of communication

  • Cancellation of future work

  • Refusal to attend further appointments

Any threats made towards our business may be reported.

9. Call-Out & Labour Fees

A standard call-out fee applies to:

  • All diagnostic visits

  • All repair visits

  • Additional return visits

  • Any inspection requested after the initial job

Work is only carried out once the customer agrees to the cost.

10. Payment

All work must be paid in full upon completion unless other arrangements have been agreed in writing before the appointment.

Failure to pay may result in:

  • Withholding of further services

  • Debt recovery action

  • Legal proceedings

  • Additional administrative fees

11. Completion of Work

When work is completed, we confirm:

  • The specific component repaired or replaced

  • That the repair is functioning correctly at the time of completion

Any future issues with the vehicle are separate from the completed repair and subject to new call-out and labour charges.

12. Acceptance of Terms

By booking, confirming, or using our services, you agree to these Terms & Conditions.