AutoAid Mobile Mechanic – Privacy Policy

Last updated: February 2025

AutoAid Mobile Mechanic (“we”, “our”, “us”) is committed to protecting your privacy and handling your data securely. This Privacy Policy explains how we collect, store, use and protect your personal information in accordance with UK GDPR and Data Protection laws.

1. Information We Collect

We may collect the following information when you contact us, request a quote, use our services, or fill in any form on our website:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Address or vehicle location

  • Vehicle registration

  • Vehicle make/model

  • Service history or fault information

Technical Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies (see section 7)

Payment Information

If payments are made electronically, limited payment details may be collected through secure third-party processors.
We do not store card details.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotes and carry out bookings

  • Diagnose and repair your vehicle

  • Contact you about appointments

  • Provide invoices or receipts

  • Improve our website and services

  • Maintain records for legal and tax purposes

  • Protect our business from fraud or misuse

We do not sell, share or trade your data with any third party for marketing purposes.

3. Legal Basis for Processing Data (UK GDPR)

We process your data under the following legal bases:

  • Contractual necessity – to provide the service you requested

  • Legitimate interest – to run and improve our business

  • Consent – when you fill out a form or choose to be contacted

  • Legal obligation – for tax, accounting and insurance records

4. How Long We Keep Your Data

We retain customer information for:

  • 6 years for legal and accounting records

  • 12 months for enquiries that do not result in a booking

  • Immediately deleted upon request (where legally permitted)

5. How We Store & Protect Your Data

We store information securely using:

  • Encrypted devices

  • Password-protected systems

  • Secure email and file storage

  • Limited staff access

  • Encrypted third-party payment processors

We take appropriate steps to prevent loss, misuse, or unauthorised access to personal data.

6. Sharing Your Data

We do not share your data except with:

  • Payment processors (secure & encrypted)

  • Accounting software (for invoicing)

  • Legal or insurance bodies if required

  • Trusted subcontractors (only if assisting with your repair)

These third parties follow strict data protection rules.

We never share your data for marketing or advertising.

7. Cookies

Our website may use cookies to:

  • Improve performance

  • Analyse site traffic

  • Remember preferences

  • Improve user experience

You can disable cookies at any time in your browser settings.

8. Your Rights Under UK GDPR

You have the right to:

  • Request a copy of your data

  • Have incorrect data corrected

  • Ask for your data to be deleted

  • Withdraw consent at any time

  • Object to certain processing

  • Make a complaint to the ICO

To exercise your rights, contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or wish to request your data, contact:

AutoAid Mobile Mechanic
Email: workshop@autoaidmobilemechanic.uk
Phone: 01925205489/07513730116
Location: Warrington, UK

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last updated” date.