AUTOAID MOBILE MECHANIC

PRIVACY POLICY

Last updated: November 2025

This Privacy Policy explains how AutoAid Mobile Mechanic collects, uses, and protects your personal information when you visit our website, contact us, book a service, or make a payment.

1. WHO WE ARE

AutoAid Mobile Mechanic is a mobile vehicle repair and breakdown service based in Warrington, Cheshire. If you have any privacy questions, you can contact us using the details at the bottom of this page.

2. WHAT INFORMATION WE COLLECT

We may collect the following information:

  • Name
  • Phone number
  • Email address
  • Vehicle registration and vehicle details
  • Address or postcode for call-outs and bookings
  • Payment and billing information
  • Messages, emails, form submissions, and service history
  • Website usage data such as pages visited and device/browser information

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Respond to enquiries and provide quotes
  • Book and carry out repairs, diagnostics, servicing, or recovery
  • Process payments and send confirmations
  • Contact you about your booking or service
  • Improve our website, customer service, and operations
  • Meet legal, tax, and record-keeping obligations
  • Send important service-related updates

4. HOW WE COLLECT YOUR DATA

We collect information when you:

  • Fill out a website form
  • Contact us by phone, email, WhatsApp, or social media
  • Book a service or request recovery
  • Make a payment
  • Use or browse our website

5. LEGAL BASIS FOR PROCESSING

We process personal data where necessary for:

  • Providing our services and fulfilling bookings
  • Taking payment and keeping service records
  • Legitimate business interests such as administration and service improvement
  • Compliance with legal obligations
  • Your consent, where required

6. SHARING YOUR INFORMATION

We do not sell your personal data. We may share your information only where necessary with:

  • Payment providers and booking systems
  • Website, hosting, or email service providers
  • Parts suppliers or service partners where required for your booking
  • Accountants, legal advisers, or insurers where necessary
  • Authorities if required by law

7. PAYMENTS

Payments may be processed by secure third-party providers. We do not store full card details on our website. Please review the privacy and payment terms of any payment platform used at checkout.

8. COOKIES & WEBSITE DATA

Our website may use cookies or similar technologies to improve site performance, remember settings, and understand how visitors use the site. You can usually control cookies through your browser settings.

9. HOW LONG WE KEEP DATA

We only keep personal information for as long as necessary for business, legal, tax, warranty, or record-keeping purposes. When data is no longer needed, it will be securely deleted or anonymised where appropriate.

10. YOUR RIGHTS

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data where appropriate
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Make a complaint to the relevant data protection authority

11. DATA SECURITY

We take reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure. However, no system can be guaranteed to be completely secure.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including social media or payment pages. We are not responsible for the privacy practices of third-party sites.

13. CONTACT INFORMATION

AutoAid Mobile Mechanic
Email: workshop@autoaidmobilemechanic.uk
Phone: 07564406953
Location: Warrington, Cheshire
Website: https://www.autoaidmobilemechanic.uk