AutoAid Mobile Mechanic – Policies

Last updated: February 2025

1. Service Policy

AutoAid Mobile Mechanic provides mobile vehicle repairs, diagnostics, servicing and call-out support.
All work is carried out based on the customer’s description of the issue and the condition of the vehicle upon arrival.

We reserve the right to refuse or stop work if a vehicle is unsafe to access or if the customer behaves abusively.

2. Customer Responsibility Policy

Before any work begins, the customer must ensure:

  • The vehicle has adequate oil and coolant levels

  • The vehicle is in a safe and accessible location

  • All symptoms, noises, leaks, warning lights and previous breakdowns are disclosed

  • The vehicle has not been recently overheated or driven without fluids (if it has, this must be mentioned)

Failure to disclose information may lead to misdiagnosis or additional charges.

The customer is responsible for making sure the vehicle is in a suitable state to be worked on.

3. Pre-Existing Faults Policy

AutoAid Mobile Mechanic is not responsible for issues that existed before we arrived, including:

  • Overheating

  • Head gasket problems

  • Low/no oil

  • Coolant leaks

  • Rough running or misfires

  • Engine noise or knocking

  • Starter/battery/alternator issues

  • Wiring/earth/corrosion problems

  • Any prior recovery or motorway breakdown

  • Engine seizure or internal damage

Repairs carried out relate only to the part/service requested.

Pre-existing faults may become more noticeable after the repair but remain the customer’s responsibility.

4. Customer-Supplied Parts Policy

If you provide your own parts:

  • No warranty is provided on customer-supplied parts

  • We do not guarantee compatibility, quality or performance

  • If the part is incorrect or fails, call-out and labour fees still apply

  • Any damage caused by customer-supplied parts is the customer’s responsibility

If a supplied part does not fit or is faulty, additional labour charges may apply.

5. Diagnostics Policy

Diagnostics identify faults based on:

  • Scan tool results

  • Mechanical checks

  • Vehicle condition at the time

  • Visible symptoms and available information

Some vehicles with multiple or severe underlying issues may require more than one diagnostic session.

A diagnostic fee applies to every attendance.

6. Labour Warranty Policy

We offer a limited warranty on labour only.

This warranty does not cover:

  • Customer-supplied parts

  • Parts not provided by AutoAid

  • Wear and tear

  • Unrelated component failure

  • Electrical gremlins, wiring faults or earth issues

  • Pre-existing mechanical problems

Warranty is void if the customer:

  • Interferes with the repair

  • Drives the vehicle with incorrect fluids

  • Continues to drive with warning lights on

7. Behaviour & Conduct Policy

AutoAid Mobile Mechanic operates a zero-tolerance policy for:

  • Abuse

  • Threats

  • Harassment

  • Intimidation

  • Raised voices or aggressive behaviour

If this occurs:

  • Service will stop immediately

  • All communication will cease

  • The customer may be blocked from future service

  • Serious cases may be reported

Professional service requires respectful communication on both sides.

8. Call-Out & Cancellation Policy

  • A call-out fee applies whether the repair is completed or not.

  • Call-outs must be cancelled at least 2 hours before the appointment.

  • If the mechanic has already travelled, the full call-out fee is due.

  • Additional visits (for any reason) are charged at standard rate.

9. Payment Policy

  • Payment must be made in full upon completion of the job unless written agreement is made beforehand.

  • Non-payment may result in:

    • Refusal of future work

    • Administrative charges

    • Legal or debt recovery action

Invoices must be paid on time.

10. Post-Repair Policy

Once work is completed:

  • The repaired component is confirmed as functioning at that moment

  • Any other faults that appear afterwards are considered separate issues

  • Further diagnostics or repairs will be charged as a new visit

We are not responsible for unrelated mechanical failures that occur following a repair.