AutoAid Mobile Mechanic

Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all online payments, deposits and bookings made with AutoAid Mobile Mechanic. Please read carefully before making a payment.

1. Deposits & Advance Payments

Some repairs require a deposit before booking is confirmed (including but not limited to clutches, turbos, timing belts and major mechanical work).

• Deposits secure your booking slot and parts ordering.
• Deposits are non-refundable once parts have been ordered.
• If no parts have been ordered, you may cancel with at least 24 hours’ notice to receive a refund.

2. Cancellations

• Bookings cancelled with less than 24 hours’ notice may lose their deposit.
• Missed appointments without notice are fully chargeable.
• AutoAid reserves the right to cancel or reschedule due to weather, breakdown, illness or safety.

3. Diagnostics & Call-Out Fees

• Diagnostic fees and call-out charges are non-refundable once a technician has attended.
• Diagnosis covers time, travel, equipment and expertise.

4. Parts Supplied

• Special-order parts cannot be refunded once installed.
• If a supplied part is faulty, it will be handled under manufacturer warranty.
• Electrical and programmed parts are non-refundable once fitted.

5. Refund Processing

Approved refunds are processed via the original payment method within 3–10 working days depending on your bank.

6. Disputes & Chargebacks

Any disputes should be raised directly with AutoAid before contacting your bank. Fraudulent chargebacks may result in permanent refusal of future service.

7. Contact

For cancellations or payment queries, please contact:

AutoAid Mobile Mechanic
Email: workshop@autoaidmobilemechanic.uk
Location: Warrington, Cheshire